Our privacy and security statements are periodically reviewed and enhanced and you should check this page to see our most up to date policy.
In order to provide you with information about our services, we may collect personal information about you from our sales representatives, telephone conversations, emails and written communications. We may, for example, keep a record of your name, address, email address, telephone number and the nature of our contact.
Please let us know if any of your personal information changes or is inaccurate by email or by writing to us at the address shown below so that we may keep our records up to date.
We will use the personal information we hold to communicate with you, for example about issues relating to your orders. We would also like to keep you informed about Kooltrade Ltd and its activities and of particular goods, services, events and special offers that may be of interest to you.
To protect your information, Kooltrade Ltd has policies and procedures in place to make sure that only authorised personnel can access the information, that information is handled and stored in a secure and sensible manner.
We will not disclose your information to 3rd parties for any purpose including marketing and promotions.
We do not hold information relating to payment methods.
All information is treated as confidential.
In common with many other website operators, we may use standard technology called 'cookies' on this site. Cookies are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies enable us to increase the speed at which we can download information for you. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this may limit the service that we are able to provide to you.
We take the security of your information seriously. We have security procedures in place to protect our customer database from loss and misuse, and only allow access to it when absolutely necessary, and then under strict guidelines as to what use may be made of the personal information contained within it.
Information is not stored on our websites but on a secure server and is password protected and only accessible by our service team.
You have the right to prevent marketing information being sent direct to you. If you prefer not to receive information from us or from any other organisation to which we may disclose your information, you can opt out of further marketing by writing to us by mail or email at the address shown below.
You have the right to receive information about the information we hold about you.
Mail: Customer Services, Unit 3, Orbital Way, Denton, M34 3QA.
We take any complaints about our collection and use of personal information very seriously.
If you think that our collection or use of personal information is unfair, misleading or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance by contacting Customer Services.
Alternatively, you can make a complaint to the Information Commissioner's Office:
Report a concern online at: https://ico.org.uk/concerns/
Call: 0303 123 1113
Or write to: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF