Kooltrade's knowledgeable sales team offer a range of sales support services including:

  • Sales advice & product training
  • Comprehensive digital assets for online sales
  • Tailored range recommendations
  • Fast online listing with key national retailers
  • Efficient order processing
  • PCS content for Amazon listings
  • D2C shipment services for selected retailers
  • Inventory updates
  • Regular forecasting and sales reporting for brand partners

Our current sales team comprises:

  • Head of sales
  • Key national accounts manager
  • Online accounts manager
  • 2 x Area sales managers (UK & Ireland)
  • 2 x Full time sales administrators
  • Export sales manager – France (Native French speaker)


Kooltrade Ltd.'s in-house marketing team work collaboratively to help deliver market appropriate targeted activities in line with our brands' global marketing strategies and goals. Services include:

  • Budget and co-spend planning, strategy alignment and recommendations
  • Multi-platform product activation (in-store, digital, social, PR)
  • Retailer specific activities/campaigns
  • Activity/reach reporting
  • UK hosting and management of websites
  • UK social media management

Design & Development

Kooltrade Ltd.'s experienced design & development team offer a range of services to aid the smooth launch of branded product and to design, source and deliver white-label nursery products for interested UK retailers. Skills and services offered include:

  • Product assessment
  • Competitor research and analysis
  • Sourcing, sampling and critical path management
  • Trend presentations/mood boards
  • Generating commercially viable design briefs to suit client needs
  • Surface pattern/textile design
  • Product styling/tailoring and specification
  • Brand development
  • Packaging design
  • Instruction manual origination/improvement

Our current development team comprises:

  • Head of product
  • Designer
  • Graphic Designer
  • Technical illustrator/web developer
  • Technical Manager

Customer Service & Aftercare

Kooltrade Ltd.'s aftercare service is run at no cost to the consumer/retailer on products within warranty. Products out of warranty services are provided on a cost recovery basis. Services include:

  • Multi brand customer service helpline call centre
  • Fitting, assembly and maintenance advice
  • Supply of lost or missing instruction manuals
  • Advice on brand stockists and suppliers
  • Dispatch of consumer serviceable spare parts
  • Brand approved repair centre (for selected product issues not serviceable by consumer)
  • Returns and quality data collection and reporting

Our current aftercare team comprises:

  • Customer services manager
  • 3 x helpline advisors (including one native French speaker)
  • 3 x Product service engineers

Distribution & Logistics

Kooltrade Ltd.'s dynamic distribution team prides itself on turning orders round quickly. Our central geographical location and internal processes mean we can offer:

  • 27,000 square feet of warehousing with 2930 palette locations
  • Next day delivery of in-stock items to independent and national retailers placing orders by email or telephone
  • Delivery of goods within 24 hours for retailers placing orders via internal EDI
  • Over 300,000 items manually picked and packed each year with & 0.005% picking errors
  • Ability to dispatch D2C packages, palletised orders or full loads

Quality & Compliance

Kooltrade Ltd offer a suite of quality and technical services throughout the life cycle of our branded and white label goods including:

  • Product risk assessment
  • Compliance guidance and advice
  • Maintaining technical folders including product data and compliance certification
  • Management and administration of supplier audits and SEDEX registration
  • Management of production and pre-shipment reporting
  • In-house Quality inspection procedure for all incoming goods
  • Regular quality and technical reports to our brand partners